Returns & Refunds Policy

Returns & Refunds: If you experience any issues with your purchase from, please reach out to us via email. We're here to guide you through our return procedures. All returns must be initiated within 30 days of the purchase date.

  • Upon receiving the returned product, a refund will be processed to the original payment method, subject to a 15% restocking fee.
  • Please note that EBCREATE Store does not offer pre-paid return labels, nor do we refund any shipping charges. We recommend insuring your package when sending it back to ensure its safe arrival.

Exchanges: We're pleased to offer exchanges for items within 30 days of purchase. Once we receive the returned goods, one of our representatives will contact you to discuss exchange details and finalize your new order. Should there be a price difference, you'll be responsible for the balance.

Return & Exchange Restrictions: Due to certain regulations and the nature of some products, the following cannot be returned:

  • Opened or used e-liquids.
  • Products not bought from
  • Opened and used devices or accessories.
  • Partially returned or opened sample packs or bundle deals.
  • Please note that all return shipping charges are borne by the customer.

Important Notice: Before initiating a return or exchange, please contact us to receive an RMA (Return Merchandise Authorization) form. Returns without an included RMA form might not be eligible for refunds or exchanges. Our contact details are provided below.

Connect with EBCREATE Store: For all inquiries, please email: Our complete contact details can also be found at the bottom of our website.